"Telephones are useless in other ways. Businesses are no longer set up to answer phones or to let you speak to a person. You get a robot that gives you a menu unrelated to the reason for your call. My favorite is when I call about the Internet or the power being down and am told by the Internet or power company’s robot to report the problem on the online site. When there is the option of speaking to a customer representative, you invariably are told that “due to an unusual number of calls,” you have a long wait time. Occasionally, you are offered the opportunity to leave a callback number and are promised to be called back within 24 hours. Just the other day it took me 1 hour and 47 minutes to deal with a matter via telephone that would have taken 30 seconds 40, 50, 60 years ago."
The Digital Revolution Has Destroyed the Usefulness of Telephones - LewRockwell
